Privacy Policy

Introduction

Hamilton House Cleaning & Maid Services is committed to protecting your privacy and complying with Canada's Anti-Spam Legislation (CASL) and other applicable privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website housecleaninghamilton.ca or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Service address in Hamilton, Westdale, Dundas, Ancaster, Stoney Creek, or surrounding areas
• Service preferences and cleaning requirements
• Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services
• Process and complete transactions
• Send you service-related communications
• Respond to your comments, questions, and requests
• Send you promotional communications (with your express consent)
• Monitor and analyze trends and usage

CASL Compliance

In accordance with Canada's Anti-Spam Legislation (CASL), we will only send you commercial electronic messages (CEMs) if:

• You have provided express consent to receive such messages, or
• We have an existing business relationship with you, or
• The message falls within an exception under CASL

You may withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly at [email protected].

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., email service providers)
• Professional advisors, such as lawyers and accountants
• Law enforcement or government agencies when required by law

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• File a complaint with the Office of the Privacy Commissioner of Canada

Cookies and Tracking

We use Google Analytics to understand how visitors use our site. This service may use cookies and similar tracking technologies. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: